• 215 W. Breckinridge Street
  • 502.587.8673
  • info@elderserveinc.org

We understand that the challenges of aging or caring for an older adult can be overwhelming. Let us help you navigate the maze of resources.

Just browsing? Click on the topics below for more information.

This is not a comprehensive or all-inclusive list of resources available in the community. If you can’t find what you’re looking for – or if you have questions and need more help, then please call one of our care managers at 502.587.8673. Care management services are free, thanks to grants and generous donors.


Alzheimer’s Association Helpline: 800.272.3900 or TDD 866.403.3073 (available 24/7)

Hope Now (mortgage help): 888.995.4673

SAGE LGBT Elder Hotline: 888.234.7243 (4 p.m. to midnight Monday through Friday and noon to 5 p.m. Saturdays)

WellSpring: 502.589.4313 or 800.221.0446 (available 24/7)

If you need additional resources, please call our care managers at 502.587.8673. They can provide information and referrals for free.

We also offer fee-based respite care in the home or at our Adult Day Health Center. For information on HomeCare, call 502.583.8012. For Adult Day, call 502.776.3066.

VA: Tips, tools, publications and a support line are available.

KIPDA: A family caregiver support program is available. Click the link for basic eligibility criteria.

Family Caregiver Alliance: Find education and online support forums, including for the LGBT community.

Jewish Family and Career Services: You will find several caregiver support groups, including ones specific to Alzheimer’s and Parkinson’s, on this JFCS events calendar. Phone: 502.452.6341

Kentucky Living Will Packet: This document from the Kentucky Attorney General allows you to name who can decide on your health care if you are unable to do so. You can also express – in writing – your wishes about organ donation and end-of-life treatment.

Tax Preparation: If you need help with your income tax return, AARP (American Association of Retired People) operates Tax-Aide seasonally. Click here for a list of Tax-Aide hours and locations. The Louisville Asset Building Coalition also offers Volunteer Income Tax Assistance (VITA). Click here for more VITA information.

Financial Management: For individuals who cannot physically or mentally, handle their financial affairs, the Social Security Administration may mail benefits checks to representative payees to pay for basic needs. Click here to learn more from the SSA about rep payees. (ElderServe is an approved representative payee.)

Guardianship: A court appoints an adult or third party to assume responsibility (guardianship) of another individual who has been declared “legally disabled” by the court and deemed unable to care for personal needs or manage finances. Kentucky’s Cabinet for Health and Family Division of Guardianship page has more details.

Scam Prevention Tips: ElderServe has prepared brochures on Protecting Seniors from Financial Crimes and Reducing Unwanted Mail and Phone Calls.

Medicare and Medicaid: Confused about how to sign up for Medicare or Medicaid? For local help, turn to your State Health Insurance Assistance Program (SHIP), by calling the Kentucky SHIP Hotline at 1.877.293.7447 (Option 2). ElderServe offers SHIP counseling at its Senior Center, 631 S. 28th St. Call us 502.778.7418 for more information.

Chart: What’s the difference between Medicare and Medicaid?

Checklist: Applying for Medicaid

Prescription Drug Assistance: Below are a few possibilities. Please contact our care managers if you need more information.

Medicare: Extra Help helps qualified Medicare recipients with prescription drug plan costs. You may apply online or by calling the Social Security Administration at 800.772.1213 or 800.325.0778 (TTY).

Kentucky Prescription Drug Assistance Program: Learn more about Kentucky’s plan to help eligible residents afford their medication. Call 502.564.8966 (Ext. 4008) for more information.

Patient Access Network Foundation: The PAN foundation help insured people living with life-threatening, chronic and rare diseases with the out-of-pocket costs for their prescribed medications. Information: 866.316.7263

US Department of Veterans Affairs: Find information on VA health care, other VA benefits, and VA burials and memorials.

Cancer Screenings: The Louisville Metro Department of Public Health and Wellness works with several partners for cancer screenings of low-income individuals. For more information on cancer screenings, click here.

Alzheimer’s Association of Kentucky & Southern Indiana: This chapter provides service and education to 125 counties. A toll-free hotline operates 24/7:  1.800.272.3900.

American Heart Association: You’ll find tools and resources for caregivers, tips on exercise and nutrition and more.

American Lung Association:  Do you want to quit smoking or help someone do so? You’ll find smoking cessation resources here. You can also learn how to protect your lungs and more about lung diseases and conditions.

Council on Developmental Disabilities: The council provides supports families and individuals with developmental disabilities with training and workshops, as well as advocacy. 502.584.1239

National Multiple Sclerosis Society: Find education and support programs. The Kentucky-Southeast Indiana chapter can be reached at 502.451.0014.

Parkinson Support Center of Kentuckiana: Resources include area specialists, online support and information on medical equipment and medication assistance. 502.254.3388

Services and Advocacy for Gay, Lesbian, Bisexual & Transgender Elders (SAGE): SAGE supports and advocates for the first of LGBT older adults, as well as fostering a greater understanding of gaining in all communities. Toll-free hotline: 888.234.7243

If you need assistance in finding low-income housing or paying your utilities, our care managers can help you find resources. Call 502.587.8673 between 8:30 a.m. and 4:30 p.m.  Monday through Friday.

New Directions Housing Corp. helps low-income, elderly and disabled homeowners remain in safe, habitable homes. For more information on eligibility for housing repair help, click here or call 502.589.2272.

HOPE NOW allies debt counselors, mortgage companies, investors and others to create a plan to help homeowners, communities and government in repairing the mortgage market.  The hotline is 888.995.4673.

Greater Louisville Aging in Place Alliance allows private, public and nonprofit sectors to join in promoting aging in place, encouraging older adults to plan for their future housing and care needs and providing information and ideas.

National Aging in Place Council also aims to help older adults plan for housing and care needs.

KIPDA: The Kentuckiana Regional Planning and Development Agency has an Area Agency on Aging and Independent Living. You can learn more about in-home services, Medicaid waivers and support for family caregivers. The agency may be reached by calling 502.266.5571 or 888.737.3363.

American Association of Retired Persons: From fraud and scam alerts to news directly affecting older adults, you’ll find plenty of information on this website, even if you’re not a member. Kentucky AARP chapter contact information is here.

National Association of Area Agencies on Aging: Its mission is to build capacity among member agencies to they can help older adults and people with disabilities live with dignity and choices in their homes and communities for as long as possible.

National Council on Aging: Find information on economic security and healthy aging.

Personal Safety: If you or an older adult in your family has suffered any kind of abuse, theft or other crime, our Crime Victim Services program can help you or your loved one navigate the justice system and feel safer. Other phone numbers that you might find useful are:

  • Adult Protective Services: 502.595.4803
  • LMPD’s Crimes Against Seniors Unit: 502.574.2278
  • Long-Term Care Ombudsman: 800.372.2991 or 888.642.1137 (TTY)

Disaster Preparedness: If you had to evacuate for a flood or chemical spill, would you know what to take, where to go or whom to call? One Red Cross chapter has published a booklet of disaster preparation tips written by seniors for seniors. If you or a loved one has a chronic health condition, check out this manual from the Kentucky Cabinet for Health and Family Services. You’ll find a list for building an emergency kit here.

In the Home: The Health in Aging Foundation, an arm of the American Geriatrics Society, has published a checklist for improving safety in homes with older adults. The AARP has a guide, low- or no-cost ideas and worksheets.

On the Road: Frazier Rehab Institute offers a drivers’ education and training program for certain candidates. AAA offers driver evaluations and improvement courses for older adults. 502.451.6886

Scam Prevention Tips: ElderServe has prepared brochures on Protecting Seniors from Financial Crimes and Reducing Unwanted Mail and Phone Calls.

The Louisville office of the Social Security Administration is in Room 101 at 601 W. Broadway. The toll-free phone number is 1.866.716.9671 or 502.582.5238 (TTY). For answers to frequently asked questions about Social Security benefits, click here.

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