Care Management

Care Management is a holistic, client-centered approach to caring for older adults and disabled persons. ElderServe’s Care Managers provide guidance and support to families, caregivers and older adults living in the community. Cathy Jo Cress, in Handbook of Geriatric Care Management (2007), best describes care managers as problem solvers. “They run back and forth across the web of senior services, linking services, repairing gaps, spinning new solutions to problems and coordinating services.”

Our goal is to improve the older adult’s quality of life and reduce family and caregiver stress through assessment/monitoring, planning/problem-solving and education/advocacy. Care Managers at ElderServe strive to provide quality resource referrals and advocacy.

How can Care Management help me?

ElderServe’s Care Managers are here to help you answer tough questions about aging and find the resources you need to plan for yourself or your loved ones. We have worked with hundreds of older adults and their families from different backgrounds, income levels, and needs. The following questions are some of the most common, but if you have another question, we are here to help!

Have you ever asked yourself one of these questions?


“Mom’s on a fixed income, but she needs to move. Are there any places that take people based on their income?”

“Dad has trouble cleaning house since Mom passed away. Are there other housing options for him?”

In-Home Options

“Mom lives with us, and it’s difficult for us to leave her alone all day when we go to work. Are there people who could come sit with her during the day and keep her company?”

“Dad lives alone and uses a Life Alert pager for emergencies. Are there are technologies that could make life easier around the house for Dad?”

Social Activities

“Dad enjoys talking to people, but all his neighbors work during the day. Is there a place he can go to socialize?”

“Mom likes to do crafts, but all the Senior Centers I’ve checked with offer is bingo. Are there placed she can go to work on crafts and socialize?”


“Mom feels like it’s time to prepare her Power of Attorney. Can you help her?”

“Dad was robbed at gunpoint and is extremely shaken. Can you help?”


“I’m 75 and live on a fixed income. It seems like I run out of money by the middle of every month, and I’ve still got bills to pay. Can you help me?”

“Dad can’t pay his bills anymore. I don’t know how to help him. Is there anyone who could talk with him about his finances and help him get them straight?”


“Mom has trouble paying for her prescriptions every month. Are there any prescription assistance programs that would help her pay?”

“Dad’s in danger of having his electricity shut off. Is there anyone out there who can help him?”

Safety and Security

“I live out-of-town and talk to Mom at least 2-3 times a week. She always sounds so lonely and depressed when we talk. Can you look in on her?”

“Dad tells me he takes his pills every day, but I’ve noticed his pill box is not always empty when I fill it. Is there anything that can be done to make sure he takes his medicines?”

How much will it cost?

ElderServe’s Care Managers are available to assist anyone in the Jefferson County area free of charge. Whether you just need to ask a question over the phone or would like a care manager to meet with your family, all services are free. ElderServe is a nonprofit organization that provides services to empower older adults to live independently with dignity. We are able to provide free services because of private donations and grants. Donations are always welcome but are never required.

How can I find out more?

ElderServe is open Monday through Friday from 8:30am – 4:30pm. Care Managers can be reached during these hours at 502.587.8673. Whether you are calling for yourself or a loved one, we are happy to help.