Employment Opportunities

Client Relations Specialist

This is a Full-Time position, working 1st Shift.

Number of Openings for this position: 1

Application Information/Benefits

Interested applicants should respond electronically by visiting this posts website at http://louisvilleworks.com/JobSearchDetails.aspx?JobID=228370&frame=false  scrolling to the bottom and click the Register & Apply! link.  No telephone calls or walk-ins, please.

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

Screening Requirements: Criminal Background Check

Overview

ElderServe, a local provider of services to seniors which allow them to age in place, has an immediate opening for a Client Relations Specialist. The purpose of the position is to:
Properly handle all referrals received by scheduling/staffing new and existing cases in a timely manner with professionalism. To provide excellent customer service to clients and staff by building relationships and maintaining client satisfaction in Jefferson, Bullitt, Oldham, and Shelby counties.Specific duties include:

– Work cooperatively with in-house staff and home-care specialists to ensure a plan of care is in place to meet the clients’ needs;
– Schedule and coordinate day-to-day activities of home-care specialists;
– Respond promptly and courteously to all home-care specialists and document events;
– Work closely and build relationships with clients; clients’ family members and/or clients’ representatives;
– Engage in problem solving by accepting and respecting the rights and needs of older adults;
– Document all daily events in the database, including KIPDA case notes, in a timely fashion;
– Maintain compliance with applicable laws and regulations and implement corrective action in response to reports or complaints from clients, their family or           representatives, referral sources, and regulatory agencies and other applicable individuals;
– Implement and follow all policies and procedures;
– Perform assigned duties efficiently and timely to meet deadlines;
– Support ElderServe’s mission to help older adults live independently with dignity.

Competitive pay and benefits. Must be able to share rotating nights/week-ends, on call.

Job Skills/Requirements

Qualified applicants should meet the following requirements:

– High school diploma (degree preferred);
– Three or more years’ relevant work experience;
– Strong proficiency with computer software and databases, including Microsoft Word, Excel, Outlook and the Internet;
– Experience inputting information into databases (experience with using HomeTrak software and KIPDA ServTracker software preferred);
– Must be flexible and able to adapt to ever-changing environment and needs;
– Strong team and multi-task orientations;
– Strong attention to detail and accuracy;
– Strong problem-solving and organizational skills, and
– Excellent communication and customer service skills.

Application Information/Benefits
Interested applicants should respond electronically by visiting this posts website at http://louisvilleworks.com/JobSearchDetails.aspx?JobID=228370&frame=false  scrolling to the bottom and click the Register & Apply! link.  No telephone calls or walk-ins, please.

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

Screening Requirements: Criminal Background Check

Home Care Specialist

This is a Part-Time position, working based on client needs.
Flexible work schedules available.
Number of Openings: 6

Job Skills/Requirements:

HomeCare Specialists provide personal care and/or housekeeping duties that could include bathing, house cleaning, grocery shopping, meal preparation and laundry. High school diploma or GED required as well as one year minimum work experience. CNA license is desirable. Home Care Specialists must provide their own transportation. Mileage reimbursement is provided by ElderServe.

Benefits:

Dental and vision insurance plans, paid vacation and holidays, 401K/403b retirement plans.

Screening Requirements:

Drug Screen, Criminal Background Check

To apply, contact Ronnie Gilbert, HomeCare Operations Manager, at 502.583.8012.   HomeCare Application